Below are answers to the questions we receive most often. If your question is not covered here, please reach out through the contact form at the bottom of our Contact Us page.
Orders
How do I place an order?
Browse our site, add items to your cart, and proceed to checkout. You do not need to create an account. Enter your shipping details, choose your payment method, and confirm your order. You will receive an order confirmation by email.
Can I change or cancel my order after placing it?
If your order has not yet shipped, contact us at info@cultgaiamall.my as soon as possible. We process orders quickly, so we cannot guarantee changes once an order is placed. If the order has already shipped, you can return it under our Return & Refund Policy.
Will I receive an order confirmation?
Yes. An order confirmation is sent to the email address you provide at checkout. If you do not see it, check your spam folder or contact us.
Shipping
Where do you ship?
We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories, and we do not deliver to P.O. boxes, APO/FPO addresses, or international destinations.
How much does shipping cost?
Shipping is free on all orders within the contiguous 48 states. There is no minimum order value.
How long will my order take to arrive?
Orders placed before 2:00 PM ET on a business day are processed within 1–2 business days. Carrier transit is typically 3–5 business days. Total delivery time is generally 4–7 business days. These are estimates, not guaranteed dates, and may be affected by weather, peak season, or unforeseen events.
How do I track my order?
A tracking number is emailed to you when your order ships. If tracking has not updated within 3 business days, contact us with your order number.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
What currency are prices in?
All prices and transactions are in U.S. dollars (USD).
Do you charge sales tax?
No. We do not charge sales tax, and no tax is calculated or added at checkout.
Returns and Refunds
What is your return window?
You may return eligible items within 30 calendar days of delivery.
What condition must returned items be in?
Items must be unused and in their original packaging. Defective or damaged items should be reported to us first so we can resolve the issue.
Who pays for return shipping?
Return shipping is free. We provide a prepaid return label. There is no restocking fee and no reinstatement fee. For remorse returns (changed your mind), we cover the return shipping cost. For defective or damaged items, we also cover the cost and will make it right.
How do I start a return?
Email info@cultgaiamall.my with your order number and reason for return. We will confirm eligibility and send a prepaid return label within 1 business day. Pack the item securely and ship it to the return address provided.
How long does a refund take?
Once we receive your return, we process the refund within 1–2 business days. The refund goes to your original payment method, and it may take an additional 7–10 business days to appear on your statement.
Do you offer exchanges?
We do not offer direct exchanges. If you want a different item, return the original for a refund and place a new order. This is usually faster.
Product and Site
Are the product colors accurate?
We make reasonable efforts to display colors and details accurately, but actual appearance may vary by device. Product descriptions and images are for general information.
Do you have a physical store?
We operate as an online store only. Our business address is 1593 Carvers Ln, Mount Crawford, VA 22841, United States.
How do I contact you?
Email info@cultgaiamall.my or call +1 540-820-5569, Monday–Friday, 9:00 AM–6:00 PM ET. You can also use the contact form at the bottom of our Contact Us page.