cultgaiamall respects your privacy. This policy explains what information we collect, why we collect it, and how we handle it.
Information We Collect
We collect the following types of information when you interact with our website or place an order:
- Identity and contact data: name, email address, phone number, and shipping address.
- Payment data: payment method details. Full card numbers are handled by our payment processors and are not stored on our servers.
- Technical data: IP address, browser type, device information, and cookie data.
- Usage and transaction data: browsing history on our site and your order/transaction records.
How We Use Your Information
We use the information above for these specific purposes:
- Order processing and shipping: to confirm, pack, and deliver your order, and to send tracking updates.
- Customer service and after-sales support: to respond to your inquiries, process returns, and resolve delivery issues.
- Website optimization and analytics: to understand how visitors use our site and improve layout, product information, and performance.
We do not sell your personal information. We share data only with service providers that help us operate the store, such as payment processors and shipping carriers, and only to the extent needed to fulfil your order.
Cookies
We use first-party and third-party cookies for analytics and to remember your preferences. You can manage or disable cookies in your browser settings; disabling cookies may affect some site features.
Your Rights
You may request access to, correction of, or deletion of your personal data by emailing info@cultgaiamall.my. We will respond within a reasonable timeframe.
Data Security
We use SSL encryption and reputable payment processors to protect your data. No method of transmission over the internet is completely secure, but we take commercially reasonable steps to safeguard your information.
Contact
Questions about this policy can be sent to info@cultgaiamall.my or by phone at +1 540-820-5569, Monday–Friday, 9:00 AM–6:00 PM ET.