We want you to be confident in your purchase. This policy explains how returns and refunds work at cultgaiamall.
Return Window
You may return eligible items within 30 calendar days of delivery. Enjoy 30-day hassle-free returns.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition you received it.
- In its original packaging.
- If the item is defective or damaged, please contact us first so we can resolve it promptly.
Return Shipping Cost
Return shipping is free. We provide a prepaid return label. There is no restocking fee and no reinstatement fee.
Responsibility for return shipping:
- Remorse (changed your mind): We cover the return shipping cost. You are responsible for packaging the item securely.
- Defective or damaged item: We cover the return shipping cost and will make it right, either by replacement or refund.
How to Return an Item
- Email info@cultgaiamall.my with your order number and the reason for return.
- We will confirm eligibility and send you a prepaid return label within 1 business day.
- Pack the item securely in its original packaging.
- Ship the item to the return address below using the prepaid label.
- Once we receive the item, we inspect it and process your refund.
Return address:
1593 Carvers Ln, Mount Crawford, VA 22841, United States
Refunds
After we receive your return, we process the refund within 1–2 business days. The refund is issued to your original payment method. Depending on your bank or card issuer, it may take an additional 7–10 business days for the funds to appear on your statement.
Exchanges
We do not offer direct exchanges. If you want a different item, return the original item for a refund and place a new order. This is usually faster than waiting for an exchange.